Privacy policy

Last updated: 22 September 2026

This Privacy Policy explains how Master Dutch collects, uses and protects your personal data when you visit masterdutch.com (the Website), book lessons or contact us. We handle personal data in line with the EU General Data Protection Regulation (GDPR).

1. Who is responsible

The data controller is Master Dutch, operated by [LEGAL NAME OF BUSINESS], [STREET ADDRESS, POSTAL CODE, CITY, COUNTRY], Chamber of Commerce number [KVK NUMBER]. Contact: [CONTACT EMAIL].

2. What data we collect

  • Account and order data: name, email address, billing details, the lessons or courses you book, and payment status.
  • Communication data: what you send us through contact or sign-up forms and by email, such as your name, email address, Dutch level and questions.
  • Lesson data: attendance, your level and goals, homework and quiz results, and recordings of live classes, which may include your voice and, if you switch your camera on, your image.
  • Technical data: IP address, device and browser type, pages visited and referring website, collected through cookies and similar technologies.

We do not knowingly collect special categories of personal data.

3. Why we use your data and on what basis

  • To provide and administer your lessons, bookings and payments (performance of a contract).
  • To answer your questions and send booking, schedule and service messages (performance of a contract or our legitimate interest).
  • To keep accounting and tax records (legal obligation).
  • To keep the Website secure, prevent fraud and improve it through anonymous or aggregated statistics (legitimate interest).
  • To send you news and offers by email, only where you have given consent, which you can withdraw at any time.

4. Who we share data with

We only share personal data with service providers that help us run the Website and the lessons, and only as far as needed. These currently include [CONFIRM LIST]:

  • Payment processing: Stripe.
  • Website hosting and delivery: our hosting provider [HOSTING PROVIDER].
  • Website statistics and security: Google Analytics (via Site Kit) and Jetpack / WordPress.com statistics.
  • Email delivery for order and form messages: [EMAIL / SMTP PROVIDER].
  • Live lessons: [VIDEO CONFERENCING PROVIDER].
  • Accountants and advisers, where required.

We do not sell your personal data. Where a provider is located outside the European Economic Area, we rely on appropriate safeguards such as standard contractual clauses or an adequacy decision.

5. Cookies

The Website uses cookies. Strictly necessary cookies make the shop, cart and checkout work. Analytics and similar cookies help us understand how the Website is used and are only placed where the law allows or you have agreed. You can delete cookies or block them in your browser settings; parts of the Website, such as the cart, may then not work properly. [ADD COOKIE CONSENT TOOL DETAILS IF USED]

6. How long we keep data

We keep personal data only as long as we need it for the purposes above. Order and invoice data is kept for the period required by tax and accounting law. Lesson recordings are kept for [RETENTION PERIOD] and then deleted. Contact messages are kept for as long as needed to handle your request and a reasonable time afterwards.

7. Your rights

You have the right to access your personal data, have it corrected or deleted, restrict or object to its processing, receive it in a portable format, and withdraw consent at any time. To use these rights, email us at [CONTACT EMAIL]. We may ask you to confirm your identity and will respond within one month. You also have the right to complain to your supervisory authority; in the Netherlands this is the Autoriteit Persoonsgegevens.

8. Security

We take reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS) and restricted access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children

The Services are intended for adults. If a parent or guardian books lessons for a child, they are responsible for the child data provided. Please contact us if you believe we hold data about a child without appropriate consent.

10. Changes to this policy

We may update this policy from time to time. The latest version is always published on this page, with the date it was last updated shown at the top.

11. Contact

Questions about this policy or your data: [CONTACT EMAIL], or by post at [STREET ADDRESS, POSTAL CODE, CITY, COUNTRY]. See also our Terms of Use.